Payroll Issues: First Steps to Resolution
How to enter a ticket
Please review the updates from your EC regarding payroll issues: https://www.montefiorenysnanurses.com/ec-updates-1/payroll-issues
For reporting pay discrepancies, you need to enter a payroll ticket.
To enter a payroll ticket, you need to access the ServiceNow website. http://Montefiore.Service-Now.com
Select Payroll if your request is related to:
Paycheck questions
Payroll adjustments
Payroll deductions
Incorrect salary
Garnishments and more
Under the Human Resources drop down, select “Payroll”
Click on “Submit a question about Payroll”
PROVIDE ALL THE DETAILS WHEN SUBMITTING THESE TICKETS. HR/Finance reported a delay in processing due to requiring further information.
Also, do not submit multiple tickets for the same issue.
When escalating the payroll discrepancies (after the ticket is entered), please include ticket number in your conversations.
Please review the updates from your EC regarding payroll issues: https://www.montefiorenysnanurses.com/ec-updates-1/payroll-issues