Payroll Issues: First Steps to Resolution

How to enter a ticket

Please review the updates from your EC regarding payroll issues: https://www.montefiorenysnanurses.com/ec-updates-1/payroll-issues

For reporting pay discrepancies, you need to enter a payroll ticket.

To enter a payroll ticket, you need to access the ServiceNow website. http://Montefiore.Service-Now.com

Select Payroll if your request is related to:

  • Paycheck questions

  • Payroll deductions

  • Incorrect salary

  • Garnishments and more

Please note: All Missing Pay requests require a Payroll Adjustment Form that is completed and signed by the employee’s manager to be attached to this form.

If you need to report an issue with Missing Pay, please speak with your manager to have them submit a request on your behalf.

Under the Payroll drop down, select “Payroll” (The only option..)

Click on “Submit a question about Payroll”

PROVIDE ALL THE DETAILS WHEN SUBMITTING THESE TICKETS. HR/Finance reported a delay in processing due to requiring further information.

Also, do not submit multiple tickets for the same issue.

When escalating the payroll discrepancies (after the ticket is entered), please include ticket number in your conversations.

Please review the updates from your EC regarding payroll issues: https://www.montefiorenysnanurses.com/ec-updates-1/payroll-issues